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Thursday, February 02, 2006
Unraveling Complexity in Products and Services
Walk into any grocery store, bank, or insurance agency, and you will see complexity at work: More products and services are available to consumers than ever before. But, as businesses increase their product and service portfolios in response to evolving customer demands or through mergers and acquisitions, they run the risk of adding too much complexity, which can tax existing resources and ultimately harm returns. Read more...posted by Charles Monat Associates at 10:06 AM
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